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Updated Tier 1 Help Desk Resume – Looking for Feedback Before I Start Applying Again

I posted my resume here a couple days ago and got a lot of useful feedback, so I rebuilt it.

For context, I’m currently working Tier 1 help desk in an enterprise banking environment on a 6-month contract. I’m not trying to jump straight into cybersecurity right now — I’m mainly preparing for another Help Desk / Service Desk / IT Support role in case I don’t get brought on internally when the contract ends.

Changes I made based on the feedback:

  • Made it clear my current role is a contract
  • Removed my old non-IT job
  • Kept it to one page
  • Cut down the skills section
  • Focused more on the actual issues/tools I work with
  • Added relevant labs and current training
  • Removed a lot of the AI-sounding resume wording

I’m mainly looking for feedback on whether this version reads more naturally and whether the experience section actually shows what I do instead of looking like a job-description dump.

Anything you’d remove, rewrite, or move around before I start using it?

https://i.redd.it/vzhlf3zfyslh1.png

Source: r/it · by /u/Aggravating_Art203

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