G2 compared six hosting providers using reviews collected as of August 2, 2026, and ScalaHosting received the highest Quality of Support score: 99%, based on 433 responses. The next-closest provider scored 92%.
ScalaHosting also led on the narrower support categories:
- Technical Support: 97%
- 24/7 customer support: 98%
- Free Migration: 92%
- Knowledge Base Support: 90%
The scores come from G2 reviewers, not from us. G2 validates reviewers through LinkedIn or a verified business email and checks feedback before it counts toward a score.
A few things sit behind those numbers. Support is available 24/7/365 through live chat, tickets, and email. Migrations are free on shared, reseller, and managed VPS plans, with no limit on sites, and technicians test everything before you switch DNS. On managed VPS, SPanel logs every service restart and keeps monitoring history, so support starts from evidence rather than guesswork.
Support covers the platform: the server, security, backups, and migrations. Custom code and third-party plugins still belong to your developer, though the team will help you work out which side a problem is on.
Full results for all six providers, with response counts: https://www.scalahosting.com/blog/hosting-support-quality-g2/
Source: r/mariadb · by /u/scala_hosting