Hi everyone, I come in need of assistance with a Keeper enrollment issue that I have been unable to resolve through standard troubleshooting. So this user has been provisioned with a Keeper license and on the admin-side it shows the user status as Invited.
The user receives the invitation email successfully but when we attempt to accept the invitation, Keeper redirects the user to subscription/pricing pages rather than completing the enrollment process.
I have tried all the TS at a browser level, I tried cmd prompts to clear cache, temp data and flush dns to no avail.
At this point, I am leaning toward a Keeper backend/account-state issue since the user is licensed, has received multiple invitations, and remains in an Invited status despite extensive client-side troubleshooting.
Has anyone encountered this before or have additional troubleshooting recommendations before we escalate directly to Keeper Support?
Source: r/KeeperSecurity · by /u/tonesgq2312