We’re looking for a Level 2 IT Technician for an MSP based in Lakewood, NJ. In this role, you’ll play a key part in delivering top-tier support, troubleshooting complex technical issues, and ensuring our clients' systems run smoothly.
RESPONSIBILITIES
- Monitor and respond to service tickets promptly and effectively.
- Diagnose and resolve technical issues related to workstations, servers, and networks.
- Provide remote and on-site IT support and assist clients with technical inquiries.
- Document all communication and steps taken in the service ticket for future reference.
- Proactive management of client infrastructure.
TECHNICAL QUALIFICATIONS
- Proven experience in troubleshooting hardware and software issues
- Advanced knowledge of Windows devices is required. Mac experience is a plus!
- Proficiency in administering Microsoft365, Active Directory, and Google Workspace
- Experience in managing systems and servers, ensuring their stability, security, and optimal performance.
- Solid understanding of networking and virtualization (e.g., DHCP, DNS, VLAN).
- Excellent communication and problem-solving skills.
- Ability to work efficiently under pressure in a fast-paced environment.
HR INFORMATION
- Salary: $80,000-$95,000 depending on experience
- Full-time position, fully in-office
- Schedule: Mon-Fri, 8:30 AM to 5:30 PM
- On-call on Saturdays and on Jewish holidays
- Occasional client site visits
Send me a message for the job link!
Source: r/mspjobs · by /u/Apple_at_Work