[For Hire] [Remote] [Asia / Pacific] – IT Support Technician

Hi everyone,

I am an IT Support Technician from the Philippines with over 6 years of experience across Managed Service Provider and enterprise environments. I am currently looking for a full-time remote IT Support or Service Desk role.

My most recent role was at a Brisbane-based MSP, where I supported 30+ clients remotely across diverse industries handling everything from day-to-day helpdesk tickets to client relationship management as a Technical Alignment Manager.

My experience includes:

• Microsoft 365 administration (Exchange Online, SharePoint, OneDrive, Teams)
• Active Directory and Azure AD (Entra ID)
• DNS and domain management via Cloudflare
• Email security administration via Proofpoint
• Endpoint security using SentinelOne and Huntress
• MDM management via Hexnode and Mosyle
• Backup monitoring and disaster recovery via Cove Data Protection and Dropsuite
• User onboarding and offboarding including M365 provisioning and license management via Pax8
• MFA administration
• Remote troubleshooting
• SLA-driven ticket management using ConnectWise Manage, SyncroMSP, SuperOps, and ServiceNow
• Technical documentation in ITGlue

I am comfortable working autonomously, handling Tier 1 and Tier 2 support, documenting solutions clearly, and communicating professionally with both technical and non-technical users. My MSP background means I am used to jumping between multiple client environments and adapting quickly to different setups.

I am immediately available, open to any shift or flexible hours to align with any business hours, and happy to share my resume with anyone hiring or who knows of a relevant opportunity.

Thank you for reading and I appreciate any referrals or recommendations!