cPanel has a lot of features, and documenting everything can become a bigger task than expected. Email accounts, DNS, domains, backups, databases, File Manager, SSL, FTP and all the other settings can generate a lot of support questions.
I've been looking at ways to make this easier by having reusable documentation for common cPanel tasks instead of writing every article from scratch. The idea is to use a solid starting point and then adjust the instructions to match the hosting environment and how the company actually supports its customers.
I’m interested in how other hosting teams approach this, especially when the same basic cPanel questions keep coming up.
What cPanel task do your customers ask about most often?
Source: r/cpanel · by /u/Aggravating_Law4987