Hi, I’m having a connection issue with my Cricut Explore 4.
The power light is solid white. Both my computer and tablet can detect and pair with the machine via Bluetooth, but Design Space won’t connect to it. It also doesn’t work through USB, even though the cable is connected directly to my computer.
It worked perfectly yesterday. Today, Design Space suddenly stopped detecting it. At one point, the machine was detected and Design Space installed a firmware update, but it still wouldn’t connect afterward. The connection/setup screen can stay stuck for hours.
I’ve already tried:
- Removing and pairing the machine again
- Using both Bluetooth and USB
- Testing it on my computer and tablet
- Uninstalling and reinstalling Design Space
- Clearing the Design Space cache
- Restarting my computer and the Cricut
- Unplugging the machine from power
- Resetting my internet and changing DNS settings
- Closing Design Space on every other device
Bluetooth settings show that the machine is paired, but Design Space still can’t establish a connection. Has anyone experienced this exact issue with an Explore 4, especially after a firmware update? If so, how did you fix it?
Source: r/cricut · by /u/OrchidWilling4401