Hostinger customers: Is anyone else unable to reach human support?

Hostinger Support, is anyone else having this problem?

I want to ask other Hostinger customers if they are experiencing the same thing because honestly, I am getting really frustrated with this.

For the last few days I have been trying to get help with a technical problem. Every time I contact Hostinger support, I end up spending 30 minutes or more talking to the AI, going around in circles, and I still cannot get connected to a real person.

I keep explaining that I need a human technician, but the AI just keeps giving me more troubleshooting steps and asking more questions. It feels like there is no way to actually get through to someone.

What really made me question this is that I tried the support chat as if I was a new customer, and I was able to get connected to a human in about 3 minutes.

As an existing customer, I have been trying for days and I just keep getting the AI.

Has anyone else noticed this?

I am not talking about waiting 10 or 15 minutes for support, I mean literally spending 30 minutes, 40 minutes, sometimes more than an hour with the AI and still not being able to reach a human.

I am also worried about following the AI instructions because I have had a bad experience with this before. I followed technical instructions from Hostinger support in the past and ended up with a serious website/data problem that took me days to recover from.

So now, when something involves hosting, domains, DNS or website files, I really want a human technician to look at it before I start changing things.

I would really like to hear from other Hostinger customers.

Are you having the same problem getting a human?

How long do you normally have to talk to the AI before someone real joins the chat?

Are existing customers being kept with the AI while new customers are connected to humans much faster?

And has anyone else had the AI give them technical instructions that caused problems?

I am genuinely trying to figure out if this is just happening to me, or if Hostinger has changed the way customer support works for existing customers.

Would really appreciate hearing about your experience.