My Samsung Health app refuses to sync to the cloud. When I try to open the sync menu via settings, the screen just gets stuck on a black display with a frozen loading circle in the middle, and nothing happens. When I try to force a manual sync by swiping down on the main screen, I get a "failed to sync" error message. I'm using a Galaxy Z Fold 7 and a Galaxy Watch Ultra.
**My Limitation (Important):** I absolutely cannot "Clear Data" for the app, reinstall it, or sign out of my Samsung account. I have important local data that hasn't synced to the cloud yet, and I will lose it permanently if I perform any of those actions.
**Things I've already tried (and didn't work):**
* Force Stop and Clear Cache (only cache) for Samsung Health. * Toggling Bluetooth off/on and refreshing the watch connection via the Galaxy Wearable app. * Switching between Wi-Fi and mobile data to rule out network issues. * Going to the phone's Accounts settings, toggling the Samsung Health sync switch off/on, and trying to force a sync from there. * Changing Samsung Health battery settings to "Unrestricted". * Full restart of both the Fold 7 and the Watch Ultra. * Completely disabling Private DNS and VPNs in the network settings. * Booting the phone in Safe Mode and trying to sync to rule out third-party app interference. * Updated to the latest OS
Has anyone run into this bug and managed to unfreeze the sync process without wiping the app's local data?
Source: r/shealth · by /u/Sketo7