we get a lot of new members here who just came from a paid VPN or another free one, and the first couple of days usually bring a few small surprises, so here's what tends to catch people off guard.
the biggest one is setup. On desktop you can start browsing right away without creating an account first, which throws people who are used to signing up and verifying an email before the app even opens. if you're on mobile or want your settings to carry across devices, an account makes sense, but it's optional on desktop.
server selection looks different too. we cover 350+ locations across 82+ countries, and that list is longer than most people are used to scrolling through. If your old provider grouped servers by streaming or gaming, ours is organized more by country and city, so finding your usual spot might take an extra minute the first time.
device limits are the other thing people mention. A lot of paid services cap how many devices you can connect at once. Ours doesn't, so if part of why you switched was running out of device slots, that particular headache goes away.
one thing that stays the same either way: kill switch and DNS and IPv6 leak protection are built into the app, not locked behind a higher tier, so if you relied on those before, you won't need to go hunting for them in settings.
if something feels off in the first few days, that's normal for any switch. Drop it here and we'll help you sort it out.
Source: r/Urban_VPN · by /u/Urban_VPN