Hello everyone,
To give some background I just graduated college for Cybersecurity and have my A+, Network+, and Security+ certifications.
I applied for two weeks and just got offered a position as a Tier 1 help desk support role at a MSP.
Any advice? I feel like I have a good fundamental understanding on troubleshooting, DNS, DHCP, Active Directory, IP addressing, etc.
Using VMware I made own Domain with windows server 22 to get experience making GPOs, groups, security filters, users, unlocking accounts, resetting passwords, mapping network drives, etc.
I have this fear (Imposter Syndrome) that I’m going to start and realize I know nothing and have no clue how to do anything and get fired lmao. Any tips or advice? Thanks everyone.
Source: r/helpdesk · by /u/After-Remove-6756