I was doing my quarterly privacy sweep recently and went to remove my data from IDTrue, a site that had my name, phone number, and a list of my relatives neatly packaged for public viewing.

Remove your personal info from public databases

Finding my personal details on yet another background check site was frustrating, but I was ready to tackle it. While I eventually started using Incogni to automate removals across hundreds of other data brokers—because it’s incredibly simple, convenient, and saves you from the endless cycle of manual forms—I wanted to handle IDTrue directly to close this specific loop.

However, I hit a wall: IDTrue.com is currently down and not operating.

But here’s the thing about data brokers: they have a nasty habit of flickering back online, changing domains, or selling their databases without warning. So, I’m sharing the exact, proven opt-out process you need to have ready to strike the moment the site returns.

How to Opt Out of IDTrue (The Process to Use When It’s Live)

Based on their established protocol, here is the step-by-step process you need to follow:

Step 1: Access the opt-out portal Navigate to IDTrue.com and scroll all the way down to the footer. Click on the ‘Opt Out & Removal’ link.

Step 2: Look up your record Enter your first name, last name, and city, then select your state from the drop-down menu. Click on the “View Report” button.

Step 3: Claim your profile Check the search results carefully. Pay close attention to the listed locations and relatives to ensure you select the right record. Once you find it, hit the ‘This Is Me’ button.

Step 4: Submit your request Type in an email address, tick the identity confirmation box, and complete the CAPTCHA. Then click on the ‘Request Opt Out’ button. ⚠️ CRITICAL TIP: Do not use your primary email address. Data brokers are notorious for harvesting emails from opt-out forms to build new marketing lists. Use a disposable email service (like temp-mail.org). Also, note that IDTrue historically only allows you to remove up to 3 records per email address. If you have more profiles to delete, you will need to use a different email account.

Step 5: Verify via email Check the inbox of the email you provided. Look for a message from IDTrue’s Customer Support and click on the verification link inside.

Once verified, your identity is confirmed, and the record is scheduled for removal (which historically took up to 3 weeks).

Alternative Contact Methods

If the website is acting up or you need to escalate your request, you can reach out to their Customer Care directly:

• Phone: (800) 443-2205 (Available Monday through Friday, 6 a.m. to 6 p.m.)

Why Manual Opt-Out Is Only Half the Battle

Even though IDTrue might be temporarily offline, the harsh reality is that your data is almost certainly still live on dozens of other platforms.

These people-search brokers all scrape the same public directories, voter rolls, and social media footprints. Manually submitting opt-out forms to every single aggregator is a massive administrative burden. This is exactly why I rely on automated privacy services to handle the heavy lifting. Having a system that continuously monitors these sites and automatically submits removal requests when your data inevitably reappears is the only way to maintain your privacy without making it a part-time job.

Questions for the Community

1. Has anyone else noticed IDTrue is down? I’m curious if they permanently shut down or if this is just a temporary hosting issue before they rebrand.
2. Did anyone successfully use the phone number (800-443-2205) to force a removal while the site is offline? I’m wondering if their customer service is still honoring requests.
3. What other reverse lookup or background check sites should we be targeting next? I’m planning to hit SmartBackgroundChecks, FastPeopleSearch, PeekYou, and PeopleFinders next.
4. Has anyone noticed a decrease in spam calls after clearing their number from these specific types of sites?