Hey Ziply,
I'm having some issues with my service. You've outsourced ypur technical support, But not only that, they aren't very competent. I work from home and have been out of work for about 6 hours today.
I'm having an issue with conne ting to a website and actually being able to go any deeper. I can connect to the internet, when I go to Google or ping their DNS server I have no packet loss.
I have cleared the DNS settings and established a new IP address through PS, among a multitude of other TS steps. I called tech support, they told me to unplug the ONT, and if thay does not work to unplug the router for 10 modules.
I tried explaining that I've done that, and have already refused the DNS settings and have a new IP Address. The technician then said she tried to get me in touch with someone who could help more, but no one was there.
Please reach out. I'm unable to work.
submitted by /u/Ok_Vermicelli8618 to r/ZiplyFiber
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Source: r/ZiplyFiber · by /u/Ok_Vermicelli8618