Hi, I have been doing a TON of different network tests, I need help from someone of the BF team. Battlefield 6 fails to connect to servers. I have performed extensive diagnostics across multiple networks and devices, and the issue persists no matter what I try. Below is a complete list of everything I have already tested. I am a network & Systems admin so I have done everything on my end that I could have possibly tested and the game continues to not connect to online services. I am begging for an admin/network team to look into this. I've been wanting to play all week long and have not been able to.

Network & Router Diagnostics

• Restarted router and ONT
• Disabled IPv6 on LAN and WAN
• Set firewall level to Minimum and Off
• Placed my PC in DMZ (no change)
• Attempted port forwarding
• Attempted UPnP
• Verified NAT behavior
• Pinged BF6 server IP 52.86.188.173 from router → 100% failure
• Router logs show inbound RST packets from AWS marked as Pkt_Illegal and dropped
• Even in DMZ, the router still drops these packets
• Bridged Router
• Used a different router
• This proves the router firewall is not the root cause
• Check DnsCache is running / restarted

Windows PC Diagnostics

• Flushed DNS
• Reset IP stack (ipconfig /release /renew /flushdns)
• Reset Winsock
• Disabled Windows Firewall temporarily
• Verified no VPN, proxy, or custom DNS settings
• Verified game files
• Reinstalled Battlefield 6 Using REVO and the regular way
• No local software blocking connections
• Tried different steam account
• Reinstalled EA App.
• Tried installing REDSEC in the EA APP (Still doesn't connect)

External Network Tests

• Tested Battlefield 6 using a mobile hotspot
  • Completely bypasses home router
  • Still fails to connect
• Tested Battlefield 6 using a different network
  • Completely bypasses home router
  • Still fails to connect
• Tested Battlefield 6 using a VPN
  • Different IP, different route, different region
  • Still fails to connect

These tests prove the issue is not caused by:

• My router
• My home network
• My ISP
• My IP address
• My geographic region
• My PC

The failure occurs even when the router is not involved at all.

Battlefield 6 Server Behavior

• BF6 attempts to connect to AWS IP 52.86.188.173
• Router logs show dropped RST packets, but hotspot and VPN bypass the router entirely and still fail
• This confirms the packet drops are not the root cause
• The connection failure is happening upstream, on EA’s side