TL;DR: 2 years in cybersecurity SaaS technical support with hands-on troubleshooting involving SAML/SSO, Okta, Entra ID, AD, SCIM, PowerShell, APIs and authentication issues. Finishing a BS in IT and working toward Security+. Currently at ~$60K in Boston and hoping to move into an ~$80K+ role. Is transitioning directly into IAM realistic, and what gaps should I work on first?
I’m currently a Technical Support Specialist at a cybersecurity SaaS company and I’m trying to figure out whether my experience is enough to start applying for dedicated IAM roles.
I have about 2 years of professional IT experience, both at cybersecurity SaaS companies. Most of my work has been supporting enterprise customers and troubleshooting security/email-security products through tickets, email, phone, and Zoom.
A decent portion of my troubleshooting touches identity and access management, including:
SSO/SAML troubleshooting
Okta and Microsoft Entra ID integrations
Active Directory
SCIM/user provisioning
Authentication and access issues
Microsoft 365/Exchange
PowerShell
APIs
DNS and certificates
Reviewing logs and configurations to diagnose integration issues
General networking/Linux/CLI troubleshooting
I want to be transparent that I’m supporting and troubleshooting these technologies rather than designing IAM environments from scratch. I generally investigate the issue, review logs/configurations, follow documentation, troubleshoot the integration with the customer, and escalate more complex issues when they go beyond my support tier.
I’m two semesters away from finishing a bachelor’s degree in IT and I’m currently working toward Security+ and A+. I also have some academic experience with Python, Bash, SQL and APIs.
I’m currently making around $60K in the Boston area and would like my next position to be at least around $80K. I’m hoping to make that move within the next 6 months if possible.
IAM interests me because I enjoy troubleshooting authentication/integration problems, investigating why something isn’t working, working with customers, and doing work that directly contributes to an organization’s security.
For people actually working in IAM:
Would my current experience be enough to start applying for IAM Analyst/IAM Engineer positions, or would employers still consider me entry-level in IAM?
What IAM job titles would you recommend I search for based on this background?
And most importantly, what are the biggest
gaps between what I’m doing now and what an IAM professional would be expected to know? If you had 6 months to close those gaps, what technologies or skills would you prioritize?
Source: r/IdentityManagement · by /u/SongRevolutionary404