I have had nothing but trouble with Comcast. Im moving offices and asked for internet to be transferred. They want a newer more expensive contract. I have to rent a modem from them, and I have to use security edge. This is all BS. The technician looked at me like i had six heads. I have a Ubiquiti modem, why should I use one which they can access, send refresh signals, and monitor my DNS inquiries. I don't want security edge. I was told I can't negotiate it off the contract. So if its standard, why are you trying to tell me your offering me this great additional service for free.
Their Customer Service sucks, and despite me signing the contract, failed to honor my appointment request. They have a virtual monopoly in my area.
Im so frustrated. I had to vent. No one you call has any idea what is going on. We need another anti-monopoly action against this corporation.
Source: r/Comcast · by /u/LynxMundane7827