“Transitioning from 4 years in Customer Support to DevOps — Is entry-level realistic,

Hi everyone,

I've been working in Customer Support for the past 4 years. Over the last several months, I’ve been actively upskilling and studying DevOps concepts to make a career switch into an entry-level or junior DevOps/Cloud role.

Here is what I am currently focusing on:

Linux fundamentals & Bash scripting

Networking basics (DNS, HTTP/S, TCP/IP)

Cloud platforms (AWS / Azure)

Containers & Orchestration (Docker, foundational Kubernetes)

CI/CD pipelines & Git

Infrastructure as Code (Terraform basics)

Given the current job market, I’d love to get honest insights from those who have made a similar switch or are currently hiring:

How realistic is landing an entry-level DevOps role without prior SWE or SysAdmin titles?

Would targeting a Cloud Support Engineer (CSE) or Junior SysAdmin role first be a better stepping stone?

What kind of hands-on projects actually stand out on a resume for someone coming from a non-engineering background?

Any advice on bridging the gap, resume framing, or project recommendations would be greatly appreciated.

Thanks!