Namecheap hacked, email hijacked, accounts lost, locked out and no response from Namecheap.

I’m now a week into a serious account takeover and I’m honestly shocked by the lack of response from Namecheap Security in the last week.

I fell for a very convincing Namecheap phishing page and entered my Namecheap password (i know…). I realised and contacted Namecheap immediately.

They locked the account.

The attacker changed the DNS / nameserver / email routing for my domain.

I am now in the situation where:

• my Namecheap account is locked
• I cannot fix or reset the DNS
• I have already lost access to accounts connected to that email
• password reset / security emails are going to the hacker
• [security@namecheap.com](mailto:security@namecheap.com) has not meaningfully responded

How the hell did anyone resolve this with namecheap?