This should have been a simple domain release. Here's the chronology:

Domain transfer correspondence chronology

• 9 Jan 2026 — Manus: Confirmed that ###########.org.uk had been successfully purchased on my account and charged $13.13.
• 9 Jan 2026 — Manus: Confirmed that the domain was live; the same Gmail address was confirmed as associated with the Manus account.
• 28 May — Me: Asked Manus’s domain operations team to make contact about transferring the domain.
• 28 May — Manus: Said the .org.uk domain required an authorisation code, claimed escalation, and said it would follow up once ready.
• 31 May — Manus: Sent a satisfaction-rating email instead of a transfer update.
• 30 Jul — Me: Chased, asking whether the domain was ready to transfer and how to do so.
• 30 Jul — Manus: Said the matter had been passed to domain operations.
• 30 Jul — Manus: Asked again for screenshots, error messages, or a video, and warned the case would close after 48 hours.
• 1 Aug — Manus: Closed the conversation without resolving the transfer.
• 1 Aug — Me: Reopened it, asking Manus to sort the domain issue.
• 1 Aug — Manus: Asked again which domain and what was going wrong, suggesting a deployment or DNS issue.
• 1 Aug — Me: Clarified that I needed the domain released from Manus’s proprietary system.
• 1 Aug — Manus: Asked whether it was attached to a Manus deployment and whether it should be fully detached.
• 1 Aug — Me: Confirmed it was not attached to a site or deployment and that I wanted it fully detached for management through my own domain controller.
• 1 Aug — Manus: Said the release request had been passed to the domain-transfer team.
• 1 Aug — Manus: Asked which provider sold the domain and when I purchased it, again warning the case would close after 48 hours.
• 1 Aug — Me: Explained that Manus sold it on 9 January and supplied the relevant evidence.
• 1 Aug — Manus: Said it could not find an active subscription or purchase, and asked again for an invoice, screenshot, and account email.
• 1 Aug — Me: Supplied original Manus emails and headers proving the purchase, account association, and live-domain confirmation; requested human domain-operations review and that the case remain open.
• 1 Aug — Manus: Confirmed its own billing records showed the successful $13.13 purchase, acknowledged that no further proof was needed, and said the case had been forwarded for priority domain-operations follow-up.
• 1 Aug — Manus: Reframed the issue as a suspected account-linking problem and said it would be transferred to a specialised internal team.
• 3 Aug — Manus: Confirmed the domain belonged to my Gmail account and said the technical team had been asked for an EPP code.
• 3 Aug — Manus: Correctly explained that .uk transfers use Nominet IPS tags, instructed me to initiate the transfer with the new registrar, and asked for its IPS tag.
• 3 Aug — Me: Confirmed that I had initiated the incoming transfer at 123 Reg; supplied the tag 123-REG, the expected completion date, and a screenshot; explicitly asked Manus to change the domain’s IPS tag and confirm once done.
• 4 Aug — Manus: Said it would check with the team.
• 4 Aug — Me: Asked a direct yes-or-no question: had the Nominet IPS tag been changed to 123-REG; if not, what was preventing it and when would it be completed?
• 5 Aug — Manus: Replied only that the team had “assisted to amend” the matter and asked me to try again; it did not identify the IPS tag or confirm it had changed.
• 5 Aug — Me: Reported that 123 Reg still showed the transfer in progress and asked Manus to confirm the tag and any remaining action.
• 5 Aug — Manus: Said the responder could not verify the Nominet IPS tag and that confirmation had to come from another team.
• 5 Aug — Manus: Asked for a screenshot of what the live website looked like, despite the domain not yet transferring to my account.
• 5 Aug — Me: Supplied the 123 Reg transfer screenshot instead, showing the transfer initiated on 3 August, still in progress, with an expected completion date of 10 August; again requested confirmation that Manus had changed the tag to 123-REG.
• 5 Aug — Manus: Acknowledged the 123 Reg transfer was ongoing but again asked for a website screenshot and said it would pause and potentially close the case; it did not address the IPS tag.
• 5 Aug — Me: Sent a formal escalation reply stating that a website screenshot was irrelevant, demanding explicit confirmation that the tag is 123-REG or an explanation, owner, and completion time; requested human domain-operations review; instructed Manus not to close the case; and stated that I would escalate and complain if the issue continued to be ignored.