Hi everyone,
I’m currently working in a call center as an N1 Help Desk / IT Support, and I’m also responsible for VICIdial administration.
My current responsibilities include:
- Troubleshooting users’ PC and software issues
- Windows installation, formatting, drivers, and basic maintenance
- Troubleshooting basic network problems
- Managing CSV files and data imports
- VICIdial administration and troubleshooting
- Supporting call center users when they have technical problems
I recently received an opportunity to work at CIH Bank as an IT Support.
I’m really interested in this opportunity because I want to develop my career in IT Support and eventually move toward System/Network Administration.
For those who have experience working in IT Support, especially in a banking environment:
What should I focus on before the interview?
What technical skills should I revise or learn? For example:
- Active Directory
- Windows Server
- Networking / TCP/IP
- DNS / DHCP
- Microsoft 365
- Hardware troubleshooting
- IT security
- Ticketing systems
- PowerShell
- Backup / troubleshooting
- Banking IT environments
Also, what kind of technical and HR questions should I expect during the interview?
Do you think my current experience as an N1 Help Desk + VICIdial administrator is relevant for this position, and what would you recommend I learn during the next few weeks to be better prepared?
Any advice from IT Support/System Admins would be really appreciated. Thanks!
Source: r/helpdesk · by /u/TomatoMajestic4473