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Help rate my resume for IT

I'm working on transitioning into entry level IT so i know my resume probably doesn't apply much but I've shrunk this thing down from 3 or 4 pages depending on version to this but im not having much luck. I know the market is bad and I'm competing with college level grads but till now ive been fully self taught with no direction on how to get here. Any help / advise / tips would be appreciated.

The roles I'm targeting are Helpdesk, Desktop Support, and NOC Technician as of currently this resume just happened to be tailored for a NOC role i applied to but for the most part they all look like this.

The following was pulled from my master resume project experience in case it may help to be added.

– Built and administered Windows Server 2022 and Windows Server 2025 lab environments including Active Directory Domain Services deployment and Domain Controller configuration using PowerShell.
– Managed Active Directory users, permissions, password resets, organizational units, and Group Policy Objects to simulate enterprise support workflows.
– Configured and maintained virtual machine environments for technical troubleshooting, systems administration, and lab testing scenarios.
– Utilized TeamViewer and remote access tools to remotely access and troubleshoot Windows systems across a home network environment.
– Provided remote troubleshooting support for user devices including diagnosing software, connectivity, permissions, and performance-related issues.
– Practiced ticket lifecycle management, incident categorization, escalation workflows, and troubleshooting documentation using service desk simulation platforms.
– Performed hardware diagnostics, upgrades, imaging, operating system deployment, firmware updates, and driver management across multiple Windows systems.
– Built and maintained a multi-device home network environment supporting PCs, gaming systems, mobile devices, and VR hardware.
– Configured SMB file sharing environments between Windows 10 and Windows 11 systems including secure share permissions, NTFS permissions, and persistent mapped network drives.
– Diagnosed and resolved hostname resolution, authentication, connectivity, and access-related issues using UNC paths, hosts file configuration, and Windows networking troubleshooting methodologies.
– Investigated and resolved Windows, networking, driver, hardware, and file-sharing related technical issues using vendor documentation, forums, and technical knowledge bases.
– Created troubleshooting documentation, workflow notes, and recruiter-facing technical project documentation to improve issue resolution consistency and demonstrate structured troubleshooting processes.
– Configured Android and VR device environments including software deployment, troubleshooting, and user support workflows.
– Simulated enterprise IT support tasks including account provisioning, permissions management, endpoint troubleshooting, and escalation handling.

submitted by /u/Cool_Parsnip4052 to r/it
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Source: r/it · by /u/Cool_Parsnip4052

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