For the last couple of days I've been trying to figure this out on my own, but it's time to post here. I have a client who isn't tech-savvy at all. A company set up his .com.sa domain through a Saudi-based provider named Sahabah, and for some reason they transferred the DNS management of the domain to Cloudflare — I'm guessing it was for added security. They then configured his entire Outlook email setup on Cloudflare.
I'm delivering them a website, and ideally it would be a straightforward setup: just log into the Cloudflare account and add the Hostinger (the web hosting I set up for them) records. But the problem is they lost the login info for the Cloudflare account, and I tried contacting the company that set it up — they said since they did the domain setup so long ago, they don't have it either.
So my only option would be to log into the domain provider (Sahabah) where they purchased the domain and reset the nameservers to default, so I can add my website records there. My concern now is the email setup — what's the best way to make sure I add all the needed records so their email keeps working after the switch? I managed to get into the Outlook admin and added all the records that were provided — would that be enough, or am I forgetting something?
Source: r/dns · by /u/Competitive-Army6187