[Hiring] Customer Support Engineer — Remote (British Columbia, Canada or Mexico) — CAD 65,000–75,000 per year

Location: Remote; British Columbia, Canada or Mexico. The stated salary range applies to candidates based in British Columbia.

Work setup: Home-office work with possible customer-site visits when permitted.

Employment: Full-time, permanent.

Role: Provide technical support to broadband service provider customers by investigating and resolving complex software and network issues. The role combines customer guidance and troubleshooting with product feedback, documentation, and support-process improvements.

Requirements: – Strong written and spoken English and Spanish – Postsecondary education and at least two years of relevant work experience – Knowledge of DHCP, DNS, TCP/IP networking, and Linux or Solaris administration – Experience troubleshooting large databases, including Oracle, PostgreSQL, MySQL, or MongoDB – Working knowledge of REST APIs, SOAP, XML, and SDK implementation – Comfort with home-office work, possible customer-site visits, cross-time-zone meetings, after-hours work, and on-call rotation

Salary: CAD 65,000–75,000 per year for candidates based in British Columbia.

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