Just finished an interview for an internal transfer into an IT support role. I have basically no technical experience, so I went in expecting the worst. This job was an entry-level. There was a in-phone interview which I nailed every questioned and so they invited me to a in person.
In my past interviews, the rejection signs were obvious. The last one ended with the interviewer buttering me up with “too bad you don’t have much experience,” and the others had the usual “we’ll keep you in mind” talk.
This one was different. Nobody softened anything. Nobody mentioned “other opportunities” or me “finding something else.” Most of the conversation was about the transfer itself. They weren’t sure whether an internal employee should go through orientation or just transfer over. The manager also said he might need a second interview with his own boss because he had to end this interview quick from being late to a meeting.
edit: even trying to think about how would a internal employee would transfer and what paperworks i might to need to sign before the main manager left.
How the questions went:
Customer service: My stories and answers came out clean. No stuttering, no blanking, and a few of the interviewers actually agreed with my choices.
Basic technical stuff: DNS, VPN, Resourcd Monitor, Task manager and diagnostics and “computer is running slow.” I walked through the troubleshooting steps and explained what each one means.
Where I struggled: Outlook local configuration and Microsoft ID/account stuff. I still answered with reasonable troubleshooting steps, but I wasn’t detailed because I honestly didn’t know it well.
I was upfront that I have no technical experience. When they asked about RDP vs VPN, I told them I didn’t know what RDP stood for. He told me, and I reasoned from there that it’s basically remote access. I knew VPN fully.
I didn’t bluff on anything. I’m hoping the honesty and the troubleshooting mindset count for something.
I know I can’t predict the outcome, but compared to my past interviews this felt like a completely different energy. For those of you who have been on either side of the table: does a logistics-focused conversation and a possible second interview with the manager’s boss sound like a good sign? And any tips on prepping for Outlook and Microsoft account topics in case there’s a round two?
This just happened today and I've been depressed ever since because I felt like I messed up everything and this job can do me so many benefits.
Source: r/careeradvice · by /u/Op_Jokeer