I recently moved forward in the hiring process for an IT support position and have an online assessment coming up.
The assessment has two sections:
Customer Service
Technical Help Desk
For anyone who’s taken a similar assessment, what should I focus on to prepare?
I’m currently reviewing Windows troubleshooting, Active Directory, DNS/DHCP, basic networking, printers, common hardware/software issues, and ticket prioritization.
I’m not looking for specific test questions or answers, just trying to figure out which topics are most important and what level of technical depth I should expect.
Any advice or good study resources would be appreciated.
Source: r/it · by /u/55anda6