WE'RE HIRING: IT Help Desk Technician – Level 2
100% Work From Home | Full-Time
We're looking for an experienced L2 IT support technician to join a growing IT managed service provider (MSP) abroad as a dedicated, full-time remote tech.
Salary: ₱40,000 – ₱50,000/month (based on experience and interview results)
Setup: 100% work from home
Schedule: Monday to Friday, 8 hours/day, aligned to the client's business hours (may be a night or early morning shift PH time)
Employment type: Independent contractor
WHAT YOU'LL DO
Handle incoming tickets and occasional phone calls from end users
Troubleshoot and resolve issues on first contact whenever possible
Support Microsoft 365 (users, licenses, mailboxes, MFA, Teams, SharePoint/OneDrive)
Fix Windows, printer, and basic network issues (DNS, DHCP, VPN, Wi-Fi)
Use RMM tools for remote support, patching, and monitoring alerts
Document every ticket clearly and escalate unresolved issues with clean notes
Handle proactive tasks during quiet periods (patching, documentation, onboarding/offboarding)
WHAT WE'RE LOOKING FOR
At least 1 year of IT help desk or technical support experience (MSP experience is a plus)
Solid L1 and L2 troubleshooting skills
Experience with an RMM (ManageEngine Endpoint Central is a plus) and a ticketing system (Front, ConnectWise, Autotask, HaloPSA or similar)
Conversational English
Able to work independently and follow SOPs
HOW TO APPLY
Send your resume to partner@myremotehd.com
Subject: L2 Help Desk
Source: r/BPOinPH · by /u/Pale_Performance5490